BBB complaint response from the manager that talked to me

Like i said before I'm glad that verizon recognized their mistake and allowed me to get out of my contract. I'm porting my number out tomorrow friday and will be getting the new iphone.

I would of been a lot happier if it didn't take about 6 or 7 reps and hours on the phone with CSR s giving me every lie in the handbook.

Thanks Verizon and hopefully you get iphones so i will go back to you


On June 15, 2009, the business provided the following information:
Contact Name and Title: Tracy Waldon
Contact Phone:
Contact Email:
June 15, 2009


Better Business Bureau
of New Jersey
Attention: Desirea Struck
1700 Whitehorse Hamilton Square Road Suite D-5
Trenton, NJ 08690-3596

Re: BBB Case # 000000- Fernando Sosa

Dear Ms. Struck:

This is in response to the above referenced informal complaint filed on May 51, 2009 and received by Verizon Wireless on May 22, 2009. In his complaint, Mr. Sosa requested to cancel his service due to change in picture messaging charge per recipient. Mr. Sosa has contacted VZW on several occasions and has been given conflicting information. Mr. Sosa is requesting to cancel his service without penalty.

Upon receipt of your letter, I reviewed our records on account number 000000000-00001. I spoke with Mr. Sosa regarding his concerns. ERT advised Mr. Sosa he can cancel his service without penalty. Mr. Sosa will port his numbers out.

Verizon Wireless appreciates the opportunity to respond to Mr. Sosa's concerns. If there are any further questions or concerns, Mr. Sosa may contact me directly at (800) 000-0000.

Sincerely,



Tracy N. Waldon
Executive Relations