Another two Reps more LIES!!

I called again on Friday the 15th

I talked to Markia rep #2656 I asked her to read to me the last notation from rep James Stankuy had posted in my account..

She read to me " The Customer wants to get out of his contract because the new "Price Changes on our Picture and video Messaging". These Changes are affecting him adversely and he should be able to get out of his contract."

After She was done i thank her and told her i had just recorded her on my phone. Little voice command thing my cell phone has :).

I then told her that one of your reps admitted that these changes are affecting me adversely and quoted their own contract.. She went and talked to her manager and she came back.. she said she knows it's affecting me adversely but is not gonna wave the fee. I asked to talk to her manager.. her manager was even worse.. once i explain to him my situation and quoted the contract. he said he didnt have a copy of the contract. he then said he didn't have a copy of the contract so i told him to go to his web page is at he bottom under customer agreement. He later said he didn't have access to their own Verizon wireless website. Finally he said even if he wanted he didn't have the power to wave my fee. So he transfer me back to Customer Loyalty dept

I talked to Judy # 6500 then she started a brand new lie. she said that the notice on my bill wasn't a new change. This was the original pricing and it was just a reminder. I told her to read the tittle "Picture and Video Messaging Pricing Change Effective 05/03/09" why does it say PRICING CHANGE and Effective 05/03/09. She then went back to saying that is the way it has always been!!


Picture and Video Messaging Pricing Change Effective 05/03/09, when you send a picture or video message to multiple recipients, you will be charged once for each recipient. If you already have a messaging bundle, these messages will apply towards your bundle quota. If you are on a Pay-as-You go plan or exceed your bundle quota, you will be charged $.25 per recipient.

Then i told her my Federal Universal service had gone up this month... she said it was a tax and it didn't affect me either. despite the fact that this is not a TAX that they are required to pass to the consumer.. it's a tax that they have to pay but they choose to pass it on to the consumer. go to the FCC website

http://www.fcc.gov/cgb/phonebills/samplePhonebill.html#Carrier%20Universal%20Service%20Charge:

After a long time i asked to talk to her manager.. once again they didn't have a manager in the loyalty dept. I'm starting to think this dept has no managers or supervisors. Has anyone talk to this mysterious people?