i caught A Accurate Air Conditioning of Orlando trying to rip me off.. then they voided my warranty

Hi this is a long story but it pretty much sums up like this i caught my A/C company trying to rip me off by converting a warranty call into an up sell for a new thermostat. When i refused and proved that they did the wiring wrong not only they refused to refund my money but voided the warranty on a 7 month old AC unit as you can see in the email he just send me. a screenshot is attached.. i guess he didn't like the fact that i reported him to the BBB. i don't know what rules he is talking about. i guess he has some secret rules where he mentions "don't report me to the BBB" but i'm not sure since he didn't give me a copy of the rules.. I'm attaching 4 items 1) a screenshot of the email he send me after he received a letter from the BBB 2) a screen shot of him replying what rules did i break. 3) a picture of his faulty wiring 4) a picture of how the wiring suppose to be done the long story can be found below..... This Company went from installing an AC unit to fraudulently charging me for their faulty wiring and revoking my warranty with the old "we don't have records of your purchase" line. Please don't use this company if you value your money. This company installed an AC unit about 6 months ago because my old one was leaking freon. They did a great job installing the unit and everything looked good until they tried to reinstall my 1 year old programmable thermostat. This is where i saw their true colors and ignorance shine through. This is also when i started to regret my decision to pick this company to install my unit. It took them what felt like hours to install the thermostat and it truly became scary when they resorted to sending a guy to the outside unit to yell back and forth "is it working now? " "how about now?" "how about now?" finally they managed to get it working. This was the summer time and it was working fine during the hot summer time in florida. However, around january when it started to get truly cold i finally turned on the heater and noticed no hot air was coming out. The fan would just blow cold air and the poor cat was freezing all night. I immediately took the day off the next day and called the A/C company since judging by my experience during the install i believe that they did the wiring incorrectly. A/C is not that complicated specially thermostats. Anyone can install their own thermostat if the wiring is done CORRECTLY before them. If you know what cable does what it's extremely easy to install a thermostat i did it before with my programmable thermostat and it worked just fine. i could of probably fixed the wiring myself very easily but why should I? They are the ones that installed the thermostat incorrectly then they should fix it free of charge right? Well looks like this is too much to ask from this company. I called them and told them that i believe the wiring on the thermostat was done incorrectly and can they please send someone to fix it. They said they will send someone over free of charge "BUT" if it's my thermostat or equipment they will have to charge me for the visit call and the labor. Notice the emphasis on that word "BUT" this is the difference on a free warranty call and couple hundreds of dollars. I checked the thermostat made sure i listened for the clicks when i turned it on. The temperature was correct and it would click trying to turn on the heat. So i knew it was not the thermostat. i knew it was their faulty wiring. I took a picture of their wiring before they came. i said fine send someone over and They said they will send someone by 9:30 am which is great i'll be back to my job by lunch time and i can keep working.

WRONG!! the technician did not show up till almost 12pm and this was after repeated calls trying to find out where was this guy was at. Finally the technician shows up almost 2 hours late and starts to check the outside unit and the heat pump etc. everything works correctly and he immediately starts talking numbers. This is going to cost you 225 for the service call, labor and NEW BASIC thermostat. This is BEFORE he inspected the thermostat and it's wiring which i constantly told him was the problem from the beginning. Finally i got him to check the wiring and he says look i'm going to prove the wiring is correct by bypassing your thermostat and jumping these two wires.

(these are the hands of the tech trying to jump some cables.. notice the faulty wiring still in place) He tells me go stand by that vent and hot air will come out. I go there and same thing happens COLD air is coming out. I then immediately know that he is lying about the thermostat and my thermostat works fine. i told him look i'm not going to pay you 225 for you to install a new thermostat when this thermostat works fine. Just charge me for the service call and i'll install a new thermostat. i know how to do it i've done it before. If i install the same thermostat using the same wiring you have now and it should work fine and if it doesn't i will know you were lying about the thermostat. I got on the phone with the owner and i told him look i just want this fixed but if you aren't going to do it i'll do it myself and if i'm wrong i'll call back and apologize. But if i'm right about the wiring i will call back and ask for a refund of the $110 service call and an apology. He started laughing and told me i will be calling back to apologize. I was really mad at this point I went to the store and bought a brand new programmable thermostat for $70 dollars. DId i mention they wanted me to pay 115 for their BASIC thermostat that probably costed 25 bucks? anyways i drive home and install my brand new thermostat using the same wiring they used for the thermostat that was there before. take a new picture and guess what? my heater still blowing COLD air. SO now I KNOW is their faulty wiring. i called the tech not his boss because i dont want him to get in trouble.I called him and tell him - look i installed the new thermostat using your same wiring and is not working. I KNOW is your wiring and if you tell me how to fix it and give me a refund i wont make a big fuzz. He started throwing all this terms and stuff and got a little mad. didn't tell me how to fix it and didn't turn around to come back to fix it. i get paid hourly and i'm already extremely pissed because i already lost an entire day's of pay because of this fraudulent company. However, he did told me that i have a heat pump air conditioning which became useful later on If the wiring is done incorrectly is extremely harder to install a new thermostat because if the red cable was put in blue or black the color coded system does not longer work and installing the thermostat is almost a guessing game. identifying the cables is a lot easier for a tech specially if he is the one that installed it. So this took me hours to do because the Green cable didn't go into G like in the manual you can short your A/C i'm extremely pissed and i called the owner and i told him it was the wiring not the thermostat and they need to come back an fix it. the guy starts to tell me i'm wrong and he is sending no one. As a matter of fact they don't have records of me buying the unit from them so he can't help me and hangs up on me. So not only they stole my $110 dollars he is now practically saying i have no warranty for this 6 month AC Unit!!. After a little while i identify the problem . When they installed the AC unit there was a little cable uniting the W and the Y and it was never put back into place. I put the cable back and voila!! the HEAT and the COOL are now working.

I called the owner and i told them to send someone back to verify that the old thermostat is working just fine after i fixed their wiring. I also wanted a refund and an apology. The guy was extremely rude and started to throw out all these terms saying i had done it incorrectly.. I told him i had pictures of the wiring before, during the visit and after i fixed it proving his wiring is done incorrectly. He refused to refund me and told the tech to call me. The tech called me and screamed on the phone and hanged up on me for the second time!. I'm not an ahole. I work for a living so i wanted to work this out. I gave this company plenty of opportunities to get this resolved. i'm only writing this review because they left me no other option. So now this guy is not only refusing to refund me my $110 dollars but says he has no records of me purchasing this unit so i'm guessing i have no warranty on this unit or labor. Please don't use this company unless you want to get ripped off or end up without a warranty on your thousands of dollar purchase.

 UPDATE Looks like the BBB complaint i filled up finally got to the owner and he is very mad. Like i suspected he is voiding my warranty.. can he do that? is not like i want him to touch my A/C but isnt that warranty included in the price.. shouldn't i get a refund?

i don't know what rules he is suggesting i broke.. maybe he has a secret don't report me to the BBB rule.. i'm also guessing he wants to sue me? why is he suggesting i get a lawyer?

How to get back at companies that ripped you off

Ok I'm sick and tired of companies taking advantage of consumers and practically stealing our hard earned money. I haven't posted to this blog in a long time because like many of you i been consumed by work, business and life. I been getting ripped off here and there by big and small companies but i haven't had time to post such events in this blog. However, i'm sick of seeing me and countless other Americans getting ripped off hundreds of dollars at the time and i decided that i need to make time to help you and other fight back against these companies. In the many years social media, search engine optimization, viral media etc. has given use countless of tools to fight back against companies who fucked us and left us without any other options. The problem with stuff like this is that it takes time and for us working class is a very precious commodity. However, you need to make time to make your voice be heard not just for you but for countless others that can't or don't have time. I remember one of my worse experiences was when Brighthouse from Orlando came to my house to repair my cable. They went to the attic and damaged my Air ducts. These guys cost me hundreds of dollars in higher electric bills and thousands of dollars in damages. The manager refused to take responsibility and put the burden on me to proof their damages. I didn't have time nor money to pursue this in the courts and once again this huge corporation got away with thousands of dollars of my hard earned money. This happened because we didn't have social media nor i possessed the information that i'm about to share with you guys now. Don't get me wrong huge corporations are not the only problem. Small mom and pop shops like your local mechanic, A/C company, or restaurant can cost you hundreds or thousands of dollars too. The same tools apply and some work better with small or large business. The point is that you need to make time so you either get made whole or you help other not get ripped off. So what can the small guys like us do to huge corporations like Brighthouse, LG, alltech, etc? or small companies who refuse to take your call? Well we got to find out how business work and acquire their new costumers. The old phrase "i will never do business with you again!!" is powerless in today's economy. They already got your money and they don't care what you do.. There is countless other suckers ready to get ripped off just like they did to you!! In today's new economy business are made and broken in the internet everyday. This is where most companies get their new costumers and where costumers get their new services. Most people will do a quick google for A/C companies, mechanic, etc. They will read 1 or two reviews and pick the one with the best reviews. This is where companies spend a lot of the money. They pay for a website, maybe (SEO) search engine optimization, to get on Angie's list, yelp, foursquare, twitter, instagram, facebook, etc.. Companies will pay for companies to monitor the social media in order to avoid viral negative press. So this is where we need to attack them if you want to get a refund or you want to help others not get ripped off like you just did. A lot of people don't want to get into social media to get a refund. that's why i will touch on that last. In the 1st couple of steps i will be touching up on the basics that a lot of people forget. The Consumer Protection advocates These guys are the basic line of defense. Please try to work something out with the owner or company before going to this stage. I usually call them at least two times to try to work something out. i try to do it calm and try very hard to keep my cool. If the owner or company refuse to work with you then is open season in my opinion. You need to ESCALATE this.. if you don't you are pretty much guaranteeing that you will never get a refund and you are sentencing for someone else to get ripped off in the future. The Better Business Bureau aka BBB go here fill up your complaint and submit it (copy and paste your complaint into a word doc since you don't want to re-type it later on) http://www.bbb.org/ These guys do great work but not always get stuff resolved thats why you need to keep going!! These guys helped me get from a maze of robots to a Manager with Verizon. The RIPOFFREPORT.com These guys pretty much help you with the thing i touched on before. Search engine optimization (SEO) business uses it to get higher in the search area. You want your complaint to pop up on top right under or above their company when people search for it. Ripoffreport.com pretty much gives you a mini website for your complaint and the ability for the company to respond. These guys are amazing and if you want to get a company's attention just copy and paste your complaint here. http://www.ripoffreport.com/ The Consumerist.com This website is amazing and i been a huge fan for years. They practically shame the company into doing the right thing by shinning a light over it. They have saved millions of costumer from scammers and rip off companies. I honestly been trying to get on this website for years but i haven't been able to. However, if you get on their website is almost guarantee that you will be refunded or made whole again.. Consumerist.com Your State Attorney General Your state has a lawyer that is in charge of protecting their state consumers. You are paying for this guy or girl with your tax dollars and most of the time they will help you with your case small or big. They have plenty of staffers and people who suppose to help you out. Just google your state attorney general and fill up their forms. Yelp if available copy and paste your review of the business. forusquare if available copy and paste your review of the business. google maps if available copy and paste your review of the business. https://www.google.com/maps/ ------------------------------- Those 4 places can be all done with the same copy and pasted complaint you typed in the 1st place. So it shouldn't take you that long and will yield some kind of results. At the very least your complaint should show up when people google that company that ripped you off and it will cost them costumers. If you cost them costumers it will add up little by little and before you know it the company that ripped you off will be wishing they didn't rip you off in the 1st place. So those are the four that usually work pretty good. However, they are not the only tools you have at your disposal. Now we will be touching up on social media and viral complaints Twitter, facebook, youtube, instagram, etc are all extremely powerful. I have a friend who used twitter to get a refund on a pet store boarding who made her dog lay on his own piss for days. Or how tiwtter made a stubborn home depot manager replace a mold filled refrigerator he sold me as new. Twitter If you don't have an account create one.. if you don't want to make it permanent you can make throw away account like @PetlandSucks or @homedepotisdirty etc.. the title can be funny and catchy.. anyways start twettinng stuff about your experience with such company.. Pictures or videos are extremely easy to make and catchier. I remember taking a picture of the mold filled freezer i got at home depot and hashtagging #homedepot.. before you knew it i was getting an apology from the manager who was being a dick a couple of hours before. I'm guessing their social media called and scaled him over my experience. You might not get as much attention as you would like or necessary to push for a response. So get your friends to retweet your tweet and make it a bit more viral.. This helped a lot when my friend was getting ignored with the petstore who boarded her dog. Facebook Companies usually have a facebook page and sometimes it will allow you to post reviews or just add a comment on their wall so other people can see it. Youtube This one is tricky.. you need to make something people will want to watch and at the same time ridicule or expose the company that ripped you off. This one was one of my last resorts when dealing with LG. This company was selling a defective sounds system that keep on breaking and of course the company refused to fix it. So i made a video where i showed how to fix your piece of shit LG surround system. this surround system cost me about 60 bucks to fix. LG wanted hundreds on labor, shipping, and parts.. So i said fuck them i'll fix it myself. It pisses me off because my buddy has the same exact unit that is broken!! just like mine is.. This video has been watched almost 3,000 times.. if this video prevented 10% of those people to buy something LG thats 300 people.. How much do you think this video cost them? https://www.youtube.com/watch?v=Lrx_VKnjLSs ANyways i hope these links help you get your money back or help you get revenge on the business that ripped you off.. i'll be uploading samples of ways these steps have helped me in the past thanks and keep on checking my posts

Brighthouse's on time guarantee is not really a guarantee if you are downgrading their shitty service

Brighthouse's on time guarantee is not really a guarantee if you are downgrading their shitty service


I wanted to downgrade my service from brighouse because these A-holes keep raising my rates without notification. Because they messed up my insulation when they tried to run a cable line in my attic and because they made a hole on my AC duct and tried to blame it on me.

I made my appointment for early in the morning with a 8 - 10 window. 2 hours later and no technician in site i call to find out where is this technician and after 20 minutes on the phone later they say he is on his way. With a smile on my face i asked for my $20 dollar credit from their on time guarantee. They wasted 21/2 hours of my life at least i'm getting 20 dollars right?

The rep responded that their on time guarantee only applies for people that are upgrading their service not downgrading. So after incident after incident brighthouse has managed to make me hate them just a bit more..

here is a copy of their on time guarantee.. they should add a little disclaimer and say *if you are downgrading our service you are screwed...

PS: thankfully they are now offering U-Verse in my area..


http://support.brighthouse.com/Article/Schedule-Home-Visit-Technician-On-Time-6448

On-Time Guarantee

Bright House Networks offers an on-time guarantee that a technician will arrive within the time frame scheduled for your appointment.

If a Bright House Networks technician is late or misses a scheduled service call because of an error by Bright House Networks, a $20 credit is issued to you.

If a Bright House Networks technician is late or misses a scheduled appointment for an installation or upgrade because of an error by Bright House Networks, the installation that was scheduled is free.

here is their response to my nicely worded email


Thursday, May 6, 2010


Dear Fernando,


Thank you for your email regarding your Bright House Networks service.

The work order scheduled for April 13th, 2010 was scheduled for 8:00 a.m - 10:00 a.m. for the pickup and wiring change in service.

On each of our service vehicles we do have a GPS tracking unit which gives us the ability to provide a accurate estimated time of arrival for each one of our technicians and the locations. It also times stamps our work orders with the arrival time of the each of our technicians to each job that they go to. The work order was time stamped with an arrival time of 9:53 a.m. which is the arrival window you were given.

Since the technician did arrive within the window as scheduled and promised with you, the On Time Guarantee would not apply.

If you have any further questions or concerns please do not hesitate to contact us by replying to this email. Or, if you prefer, call us anytime at 877-892-EASY (3279) or chat with us online using Live CHAT. Thank you for contacting Bright House Networks.




Sincerely,

Nick
eCare Specialist

The Bright House Networks Customer Care Team

Central Florida Division

Altec Lansing Warranty is BULL

If you are thinking on buying an Altec Lansing Speaker for your computer or Ipod, iphone, and other.. think again.

After going through the warranty procedure you minus well spend a little more and get a product with a better warranty.

The warranty only cover you for 1 year.. if your speaker break in the 1 year timeline you think you should be covered.. well think again..

After calling two or three numbers i was told to email

matt.barber@alteclansing.com

He gave me a claim number and address to mail it to.

The shipping was $10 dollars on a 3 pound speaker model FX3020 which originally cost $30 dollars but i bought it for $20 dollars.

So after paying 50% of the original price in shipping alone... I'm a little Pissed off.. So email them and ask for reimbursement along with a timeline for my new pair of speakers.

They totally avoided my question about the shipping an dthey said speaker would be here in 8 to 10 days..

I went and check to see some of their new speakers

they have an Altec Lansing VS4621 Octane 7, 2.1 Computer Speaker for 79.99.

The item weights 20 pounds.. so if your item breaks within a year.. your shipping cost would be around $70 dollars... and for my experience they arent reimbursing you for shipping.

So if you want to buy any of the new Altec Lansing speakers.. think again..

here are some models you might not want to buy.. because Altec Lansing has a shitty ass warranty!!!!!!

expressionist ULTRA

expressionist PLUS

expressionist CLASSIC

expressionist BASS

American Airlines Sucks and flies me in a broken plane but at least i didnt get a federal Warning for asking for OJ

Over The Weekend I had a horrible Experience with American Airlines.. On my connecting flight from Miami to Jamaica i was literally scared for my life.

The American Airlines flight power on the plane went totally off for about 1 minute.. not even the emergency lights were on right on the runway. Minutes about to fly the plane looses all of it's power is not a normal thing. So what does American Airlines do? turn the flight around... get it checked out? give us a different plane?

Nope the pilot comes on and says.. Well it looks like this is an older plane and stuff like this happens.. I was very scared.. what if this happens in the middle of the flight? the plane would go down like a stone. Before anyone can say anything the plane accelerates and takes off. After a tense 35 40 minutes.. i started to calm down.

The pilot once Again gets on the speaker phone.. Remember we are mid flight in the middle of the ocean. Then he says the worse thing you can hear in the middle of the ocean. "Looks like our plane is not good after all. we are having some issues with one of the doors and the landing gear. I dont feel safe taking the flight all the way to Jamaica. So we are turning around."

Half way to Jamaica the flight turns around and looks like my all inclusive Vacation in Sandals is gonna be delayed infinitely. All inclusive food and top shelve liquor waiting for us in Jamaica and now thanks to American Airlines We are stock in a "broken" plane.

Once back In Miami the plane drives around till they get the plane "Checked out". Pilot once again gets on the speaker and says looks like this plane is not good to fly. This is After we were halfway to Jamaica and in the middle of the ocean. Well great. we just get a different plane and we be there in no time right?

WRONG!!. We had to wait about 20 minutes waiting for a gate to open up... Ohh to put more insult to the injury the flight attendant says "We don't serve Food in the next flight so we suggest you get some food while you wait" Thanks asshole for the tip. I could of been eating file Mignon in Jamaica in a 5 star diamond restaurant but now i have to eat a 5 dollar hot dog.

Now they had to search for another plane and hopefully get us there in a reasonable time.. Hours later they find one. they put us in the plane, but they forget the luggage so we sit in the plane for another 25 minutes.. tired and totally pissed off at the delay they announce you get a free cocktail because the hours of delay.. Thanks asshole.. we will land in the dark and after dinner time.. I already paid for a full day for sandals and i will not be able to enjoy any of the stuff i paid for. Hundreds of dollars down the drain and you gonna give me a 2 dollar cocktail? thanks but no thanks. asshole

How about you abide to flight regulations and check your planes for malfunctions like you suppose to.. instead of finding out that the plane is broken half way trough an international flight. Delay my flight hours and hours and waste my hard earned money and delay my already paid for vacation!! Grab your 2 Dollar Cocktail American Airlines and Shove it up your ASS!!

This is my second time flying with American Airlines.. last time they lost my wife's luggage in Saint Lucia. This time you risk my life and put me in a broken Plane.. and you think the nightmare ends there? nope.. On our flight back home out of Miami.. on our last flight home.. We refused to check any bags because you lost our luggage once... So we only take Carry ons from now on.. So what do you do? You put an asshole who after 3 flights.. decides that my wife's luggage is now all of the sudden oversized. it wasn't oversized 3 flights ago.. but is now? how convenient.. he made her put it in the measure for carry on.. Which it fitted with no problems.. but he argues you had to force it in.. so u have to check it in.. Great

SO what happens. when we land? the luggage is delayed and extra 40 minutes..for some unknown reason.. so now our ride has to circle around over and over and over for 30 minutes.. thank you American Airlines for the horrible Experience

Looking back at least i didnt get a Federal Warning for asking for some OJ like this poor man did. This guy asked for some orange juice and the flight attendant flipped out on him.. she went as far as giving him a federal warning. Which could get him arrested. Luckily he had many witnesses to argue his side once the plane landed






here is my twitt updates of my horrible experience with American Airlines

1. RightWingTurds Wow looks like i wasn't the only one who had a horrible experience with American Airlines i didnt get a federal warning http://bit.ly/7BFt96 19 minutes ago from TweetDeck
2. RightWingTurds American airlines made me check in a bag because it's oversized it was oversized 3 flights in a row weird #Americanairlinessuck about 18 hours ago from TweetDeck
3. RightWingTurds Back in the USA but it looks like American airlines still sucks balls #AmericanAirlinesSuck about 18 hours ago from TweetDeck
4. Dasani_01 @RightWingTurds That is terrible. I hope they get you moving and heading to your destination sooner then later! 4 days ago from TweetDeck
5. RightWingTurds #Americanairlinessuck I guess been on board of a new plane doesn't mean we leaving soon. Waiting for the bags to get loaded 3 hour delay 4 days ago from TweetDeck
6. RightWingTurds I don't know what's worse that the plane was broken or that they flew a broken plane and we had to fly back midflight #Americanairlinessuck 4 days ago from TweetDeck
7. RightWingTurds RT @mklprc: . @RightWingTurds American Airlines is like American cheese. And for the same reason. / they stink? #Americanairlinessuck 4 days ago from TweetDeck
8. RightWingTurds Almost 2 hours later we are on the runway again. Let's hope this plane doesn't break too #Americanairlinessuckballs 4 days ago from TweetDeck
9. mklprc . @RightWingTurds American Airlines is like American cheese. And for the same reason. 4 days ago from Tweetie
10. RightWingTurds American Airlines says on the way out of the plane "plane doesn't serve food so we recomend u buy food while u wait" thanks 4 thetip asshole 4 days ago from TweetDeck
11. RightWingTurds Wow it's 2:57 we suppose to arrive in Jamaica at 2;45 and we are now in a different gate damn u #American airlines #Americanairlinessuck 4 days ago from TweetDeck
12. suzi527 @RightWingTurds SCARY!! Glad you are ok! Where ya going? Somewhere fun I hope? 4 days ago from web
13. RightWingTurds @suzi527 apparently I did fly in a broken plane the pilot turned the plane around midflight and flew back to Miami 4 days ago from Twitterrific
14. suzi527 @RightWingTurds Sorry for travel woes. I LOVE jetBlue! American, not so much. Bright side,least you didn't fly in a broken plane. Good Luck! 4 days ago from web
15. RightWingTurds Plane is not good to fly we have to get in a different plane. Fucking American Airlines that's why i only fly jet blue 4 days ago from TweetDeck
16. RightWingTurds #American airlines we are missing cocktails and food from sandals that we paid for are u gonna reimburse me while I sit in the runway? 4 days ago from TweetDeck
17. RightWingTurds #American airlines did I mention the plane's power went completly off on the runway and the pilot said it was because it's an ol plane 4 days ago from TweetDeck
18. RightWingTurds Just landed back in Miami say they gonna diagnose the plane to see if it is safe to fly again. It's 2:03 let's see howlong this shi ttakes 4 days ago from TweetDeck
19. RightWingTurds American Airlines 2 MontegoBay is turning around midflight technical difficulties pilot "doesn't feel comfortable taking plane 2 Jamaica 4 days ago from TweetDeck
20. mfpdx @RightWingTurds Jealous :)! Have a great time! 4 days ago from web
21. RightWingTurds Later tweeps Im off to Jamaica see ya later 4 days ago from TweetDeck

BBB complaint response from the manager that talked to me

Like i said before I'm glad that verizon recognized their mistake and allowed me to get out of my contract. I'm porting my number out tomorrow friday and will be getting the new iphone.

I would of been a lot happier if it didn't take about 6 or 7 reps and hours on the phone with CSR s giving me every lie in the handbook.

Thanks Verizon and hopefully you get iphones so i will go back to you


On June 15, 2009, the business provided the following information:
Contact Name and Title: Tracy Waldon
Contact Phone:
Contact Email:
June 15, 2009


Better Business Bureau
of New Jersey
Attention: Desirea Struck
1700 Whitehorse Hamilton Square Road Suite D-5
Trenton, NJ 08690-3596

Re: BBB Case # 000000- Fernando Sosa

Dear Ms. Struck:

This is in response to the above referenced informal complaint filed on May 51, 2009 and received by Verizon Wireless on May 22, 2009. In his complaint, Mr. Sosa requested to cancel his service due to change in picture messaging charge per recipient. Mr. Sosa has contacted VZW on several occasions and has been given conflicting information. Mr. Sosa is requesting to cancel his service without penalty.

Upon receipt of your letter, I reviewed our records on account number 000000000-00001. I spoke with Mr. Sosa regarding his concerns. ERT advised Mr. Sosa he can cancel his service without penalty. Mr. Sosa will port his numbers out.

Verizon Wireless appreciates the opportunity to respond to Mr. Sosa's concerns. If there are any further questions or concerns, Mr. Sosa may contact me directly at (800) 000-0000.

Sincerely,



Tracy N. Waldon
Executive Relations

I WON!!

I got a call from Verizon this morning and i was told that if i wanted i could get out of the contract without an early termination fee. Was very apologetic about the mixed information i have gotten from all the othr reps. Even gave me her direct line and extension and told me whenever I'm ready to port my number to give her a call. She even noted in my account not to charge me an EFT.

She was so nice i even questioned myself for wanting to cancel. But that moment was shortly lived as i remembered all the other rude and obnoxious reps i had talked before.

Verizon if you want to keep your customers you have to work on your customer service!!. Get an iphone and abide to your own contract.

Thanks Rip off report!!!!